Product and Service Terms and Conditions of Use (“TOU”)

Please read these Product and Service Terms and Conditions of Use (“TOU”) carefully. You must agree to these TOU before you are permitted to purchase any The Cozy Knights product (“Product”) or use any The Cozy Knights digital or downloadable resources, online course, or phone consultation, whether on a website hosted by The Cozy Knights or a third-party website such as an online course platform (collectively “the Program”).

If you do not agree with these TOU, you may not purchase a Product or use any part of the Program.

As used in these TOU, the term “Releasees” is defined to include the following: (i) The Cozy Knights, its subsidiaries, affiliated companies, owners, members, managers, directors, officers, past and present employees, agents, coaches, representatives, successors and assigns (collectively “the Company”); (ii) any Company volunteers; and (iii) Ilaria Montebovi.

Purchases

The Company reserves the right to limit the nature and quantity of any Product or Program offered. Some parts of the Program may have limited registration slots. All descriptions of the Company’s Products, Program, pricing and availability are subject to change at any time without notice, in the Company’s sole and absolute discretion. The Company reserves the right to refuse any order placed at any time and for any reason.

The Company may limit or cancel quantities purchased per person, per household, or per order, including orders placed by the same account, credit card, or billing/shipping address. If an order is changed or cancelled, the Company may attempt to notify you via email.

Lifetime access for any Program means you will have access to the resources and materials included within that Program for as long as the Company hosts and provides access to the content you purchased, provided that you have not violated these TOU in any way or defaulted on any obligation owed to the Company. The Company may temporarily suspend or terminate your lifetime access in a Program at any time without notice if you have violated these TOU.

The Program is intended only for individuals aged 18 and above. Some content may not be appropriate for children. The Company disclaims all liability for use by individuals under 18.

Payment

All prices displayed on the Company’s website are quoted in U.S. Dollars. By paying with a debit or credit card, you authorize the Company to automatically charge your card for all fees and charges due. You represent and warrant that you are permitted to use the card and that all billing information is current, correct, and complete.

Payment information may be shared with third-party payment processors. The Company is not responsible for errors made by the credit card processor.

If payment is not received when due, the Company may terminate your access to all parts of the Program and all Content immediately. Late payments will accrue interest at 1.5% per month or the highest legal rate. You agree to reimburse the Company for all collection or legal fees caused by late payment.

Limited Warranty and Disclaimers

The Company will repair or replace, at its option, a Product defective in materials or workmanship returned with proof of purchase within sixty (60) days of purchase. This is your sole and exclusive warranty and remedy, available only to the original purchaser. This warranty does not cover misuse, incorrect washing, damage, or normal wear and tear.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE EXPRESS WARRANTIES AND REMEDIES SET FORTH HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL, WRITTEN, STATUTORY, EXPRESS OR IMPLIED.

THE INFORMATION AND SERVICES OFFERED THROUGH THE PROGRAM ARE PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND. THE COMPANY DOES NOT GUARANTEE UNINTERRUPTED OR ERROR-FREE ACCESS. TO THE FULLEST EXTENT PERMITTED BY LAW, THE COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND COMPLETENESS.

European (EU/EEA/UK) Program Participants’ Right of Withdrawal

Purchasers in the EU and UK have a statutory fourteen (14) day right of withdrawal before accessing Program materials. By beginning any Program performance (e.g., accessing portals, downloading materials, attending events), you acknowledge and consent to waive this right.

To exercise the right of withdrawal (if applicable), email legal@thecozyknights.com or mail to via dei Feltreschi 7, Roma, 00164, Italia within 14 days. Reimbursements will be made using the original payment method, less any processing fees.

Phone Consults

Phone consults may be recorded for training purposes. The Company will attempt to contact you three times using the number you provided. A “No Show” results in cancellation without refund, but within 30 days you may request a 50% off coupon for a future consult at info@thecozyknights.com.

Email Support

Email support is available for brief clarifications or guidance.

Intellectual Property Rights

Ownership of Content: All content, materials, design, layout, graphics, and intellectual property of the Program remain Company property.

Limited License: You are granted a revocable, non-transferable, personal, non-commercial license for personal use. No commercial or unauthorized redistribution is allowed.

Unauthorized Use :Unauthorized use of content may result in liquidated damages of five (5) times the total fees paid for the Program or $5,000 minimum, in addition to legal remedies.

License to the Company: By submitting material, you grant the Company a worldwide, royalty-free, perpetual license to use it in Program content or marketing.

Confidentiality and Conduct

You are responsible for material posted. Content must be respectful and not abusive, harassing, unlawful, or discriminatory. Violations may result in termination of access without refund.

Username and Password

You are responsible for maintaining confidentiality of your credentials. Sharing or providing false information may result in account suspension or termination without refund.

Termination

The Company may terminate your access to the Program or Content at any time. TOU restrictions continue post-termination.

Personal Responsibility, Assumption of Risk, Release, Disclaimers

You assume all risk from Program use. You release Releasees from any liability for injury, loss, or damages. Results are not guaranteed. Program materials are educational and not medical, legal, or financial advice.

Security

No data transmission over the internet is completely secure. The Company is not responsible for unauthorized access or breaches.

Legal Disputes

These TOU are governed by the laws of Italy. Disputes will be resolved under Italian jurisdiction. Class actions are waived; prevailing party is entitled to legal fees.

Users Outside Italy

International users are responsible for compliance with local laws.

Indemnification

You agree to indemnify the Company against claims arising from your violation of these TOU, submission of content, use of Program materials, or breach of applicable law.

Force Majeure

The Company is not liable for failure to provide Products or Programs due to events beyond its control, including natural disasters, pandemics, or government actions.

General Provisions

The Company may modify these TOU at any time. Modifications will be posted on the website. These TOU constitute the entire agreement and supersede prior agreements.